Service
Digital Transformation & Consulting
Analyse processes, develop IT strategy and software architecture, select suppliers independently – a solid basis for your next decisions.
Digital transformation rarely fails because of technology – it fails when business goals and delivery don’t fit together. We assess your project from both angles and give recommendations that are clear, independent and actionable.
Your current topic is:
- Processes take too much time and you are looking for potential for automation and AI agents
- A software project has stalled or you have lost trust in your delivery partner
- A relaunch, modernisation of legacy applications or a technology upgrade
- Selecting suppliers, software products or online tools (CRM, e-mail marketing, customer surveys)
- Problems with the speed, stability or scaling of your applications
- Legal requirements such as data protection (GDPR), accessibility or the EU AI Act
- You want to deliberately broaden the expertise of your internal team
We provide the information base for sustainable decisions – and, if you wish, stay at your side until the solution works in day-to-day business.
More than 35 years of experience show: there are no unsolvable problems if you look at things from the right angle. ‒ Andreas Heissenberger, Technology Mediator
The following services are available
- Process analysis and potential for AI agents
- Project rescue & second opinion
- IT & software infrastructure audits
- IT strategy and digitalisation roadmap
- Review and creation of software architecture
- Requirements analysis and specifications
- Independent supplier selection and vetting
- Data protection concepts (GDPR)
- Technology assessment and prototypes
- Website speed optimisation for usability and SEO
- Monitoring of websites and applications
- Accessibility: WCAG audits and optimisation
Project Rescue & Second Opinion
Task:
Your software project has stalled, deadlines and costs are getting out of hand, or you have lost trust in your delivery partner. You need an independent assessment that understands both the business and the technical side.
Process:
- Conversations with the client, project team and delivery partners
- Review of requirements, architecture, code quality and project planning
- Risk assessment and realistic options: continue, restart or change partner
- On request, guidance or takeover of the further delivery
IT & Software Infrastructure Audits
Task:
You need an overview of the software landscape across internal and external partners – as a basis for modernisation, automation or a change of partner.
Process:
- Defining the expected results and level of detail
- Interviews with internal and external contacts
- A map of the software landscape with dependencies, risks and recommendations
Reference projects:
- Furche website
- CONDA website
- HD Austria website
- Dorotheum website
Accessibility: WCAG Audits and Optimisation
Task:
Since June 2025, the European Accessibility Act and the Austrian Accessibility Act (BaFG) set binding requirements for many digital products and services. You need an up-to-date status report or support in defining measures.
Process:
- Automated and manual review of the website or application
- A prioritised catalogue of measures
- On request, implementation and automated ongoing checks
Reference projects:
- myHoliday website / Austrian Airlines
Monitoring of Websites and Applications
Task:
You need a system that continuously and fully automatically walks through the most important workflows of your application as a simulated user – based on jointly defined criteria such as speed with and without load – and notifies you immediately when thresholds are exceeded.
Process:
- Defining the measurement criteria (speed, visual design deviations, functional errors, SEO problems, accessibility)
- Defining the load simulation
- Defining the most important application processes
- Setup, configuration and, on request, service level agreements
Reference projects: